Organised queues
Customers are served in fair, clear order.
Overview
Shorter queues, happier customers
Our queue management system organises customer flow at banks, hospitals, government offices and retail outlets.
Customers take a ticket at a kiosk, on their phone or online and are called by screen, audio announcement or SMS, so they can wait in comfort.
Managers see queues and counter performance live across branches and use wait-time reports to plan staffing.
Who it's for
- Banks and SACCOs
- Hospitals
- Government offices
- Service centres
Why choose it
Benefits of our Queue Management System
SMS calling
Customers are notified when it is their turn.
Live dashboard
Monitor queues and counters in real time.
Shorter waits
Use reports to plan staffing for peak hours.
How We Work
How we set up your system
A clear, collaborative process that keeps you involved from the first idea to a system your team relies on every day.
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01
Discover
We study your goals, users and data, then agree the scope, timeline and budget with you.
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02
Design
Wireframes and clickable prototypes you can review and refine before any code is written.
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03
Build & secure
Short development cycles with regular demos, followed by security testing before go-live.
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04
Launch & support
Deployment, staff training, documentation and ongoing maintenance after launch.
FAQs
Queue Management System questions
What organisations most often ask us about our Queue Management System.
Can customers get tickets on their phones?
Yes. Tickets can be issued at a kiosk, online or by mobile, with SMS calling.
Does it work across several branches?
Yes. Monitor queues and performance for all branches centrally.
Can it integrate with our hospital or CRM system?
Yes. It can integrate with hospital, CRM and other systems.
Retail & Operations
Related products
Point of Sale (POS) System
Fast checkout with barcode scanning, M-PESA, stock control and shift cash-ups.
Inventory Management System
Stock control across stores and warehouses, with reorder alerts and real-time valuation.
Procurement & Tender Management System
Requisitions, supplier management, tendering and purchase orders with full approval trails.
See Queue Management System in action
Book a free demo and we’ll walk you through the system using examples from your own organisation.